State Farm® Insurance Agent Guy Gardner

"Same issue as numerous customers complained in past months and years (see below). Never answers phone calls. Left him numerous voicemails till he finally called me back (and berated me) after almost 2 months from my first attempt to call him. He told me “you don’t seem to get it eventhough we explained it numerous times” - except that there is no email, phone call or voicemail from him at all! He said he doesn’t check voicemails…and I find that laughable since he never answers phone calls nor emails. The guy is completely unreliable. Read the reviews below and you will see the same theme: customers trying to reach his office and him never answering but returns back to say he did. There’s a word that describes such behavior. Corporate office says they receive a lot of similar complaints regarding him. Go somewhere else for your policies. Edited to add the following: It is unfortunate that Mr. Guy Gardner decided to not only berate me on the phone for few minutes, be rude to me, be disrespectful, and be far from anything related to being an agent that deals with customers, but he also constantly tries to run away from being accountable to his mishaps. And worse than that is that he lies. I was notified that he edited a review written by himself on his own page (go figure lol) to say that a review of his database shows that I only called his office twice (see attached picture). And that he answered both calls. I am attaching pictures as proofs of not just one lie, but two lies: not only did he NOT answer my phone call, but I also called more than his alleged two times. It was multiple times (and I am only attaching SOME of the proofs; click on my name icon and see the photos for yourself to see his lies). He also proceeded to say that I am not his customer eventhough I had an insurance policy through his agency for 3 years and the matter I was calling him about was regarding that time period. If you want a dishonest agent who will not take any accountability for his mishaps and will constantly lie, an agent who berates customers time and time again as you can see in other reviews on his page, then by all means go to his office."

"Guy Gardner is by far the Absolute BEST agent I have ever had the pleasure of dealing with. His Integrity, Committment to Superior Customer Service, and Loyalty to his customers far surpasses anything I could ask for in an agent. Guy IS the sole reason I have and will continue to be a State Farm Customer. I have referred my family and friends to Guy without hesitation because of how he has treated and taken care of me. I have tie utmost appreciation and respect for Guy and would like to say Thank you for being the best of the best always!!!"

"They never call back or respond to voice-mails."

"Terrible insurance experience. Hard to get ahold of, takes everything personally, Guy is not professional in the slightest. Cancelled my insurance plan and I continued to get billed. Highly do not recommend him as your next insurance provider."

"Agent hasn't answered or returned my calls in 3 weeks. Stay away."

"Disappointing service, lack of follow up, lack of follow through, and overall crumby customer service has me switching Home and Auto Insurance to AllState."

"I have had my auto and home insurance policies with Guy for several years, and he has handled my business with care and professionalism. He is always available to answer questions, and finds the best and most affordable policies for my circumstances . I wouldn’t hesitate to recommend him to handle one of life’s most important and difficult necessities. Thank you, Guy, for all the assistance and courtesy you give me."

"I've been with Guy for eight years now, and he has always treated me right."

"4/5 simply because I always feel there is room for growth. There was a critical mistake on one of my policies and Guy worked diligently to correct it. He informed me of the process that is required to correct the mistake and was always available for questions as well as keeping me informed of the status. Mistakes happen, it's how we handle them that matters and in this instance I was pleased with the outcome."

"Guy tops the list of worst insurance agents. After months of trying to contact him to get me added to my boyfriends insurance policy as an insured driver, come to find out I was never added for over a year. Although he said everything was good to go, he never again followed up or provided updated insurance cards. After no response or requests for further information we just assumed it was good to go. When trying to drop his insurance, he would dodge our attempts to contact and continued to charge us. After filing a complaint with State Farm (and this was the only time he finally responded), he sent a passive aggressive email to us saying he responded but we have no documentation trail of him attempting to contact us or respond. Steer clear from Guy."

"Guy is by far the easiest I've ever worked with. When other companies were giving me the run around and trying to upsell me on things I didn't need, Guy just got the job done with no b.s. I have now used Guy Gardner with State Farm for over 6 years on all my vehicles and my house. Thanks Guy!"

"Guy Gardner really cares about his clients. Easy to talk to and tries really hard to do what his clients needs are."

"Thanks for your patience"

"Very professional and polite, and always available to help."

"Guy Gardner's office refuses to transfer a policy even though they have been notified multiple times by all of the necessary parties. He is unprofessional and in my opinion a liar that should not be trusted. He is a thief and should lose his license."

"I paid in full 6 months on my vehicle and then the following month I received an additional bill. I called and Guy said it’s a form I had to decline something but at purchase of the policy I had it exactly how I wanted so I sent in the form he wanted and then the following month I received another notice so after multiple calls that he’s not available to take he “didn’t get my form” so I forwarded it again and he said it would be taken care of. Next was a cancellation notice of my policy that I had already paid in full 3 months prior so I called and I couldn’t get ahold of him so I wasn’t sure why I was receiving a cancellation so I paid it, 2 days later I finally got a hold of him and he said I didn’t have to pay it and I would receive a refund. I had to call twice to cancel policy and I am still waiting on my refund. It’s almost July and we been working on this since March. Do you think he answers either phones? No I’m still leaving messages. I wonder if the office is open?"

"Paid 4 months worth of premiums and not a second late and never had a policy in place. Underwriting said they never received information from Guy Gardner I confronted him and he hung up on me. Completely incompetent individual. Buyer Beware"

"Shop local. Nice popcorn machine!"

"I cancelled my life insurance policy, and my auto policy back in may. After three seconds of being on the phone with Guy, he said the policies were cancelled and hung up on me. I received a bill about a month later stating I still had an active policy with life and car insurance. I called Guy back, and he completely ignored me. I had to call the cooperate office just so I could get him to call me back. After four months had passed, I received another bill stating that the car insurance was cancelled, but not the life insurance. They were STILL charging me for life insurance since May when I first cancelled it. Again I reached out to Guy several times to no avail. I again had to call the cooperate office to get him to return my call. Once he finally called me back, he explained that I had to fill out a form of some sort that he supposedly knew nothing about. I filled out the form, and now I'm having trouble getting my refund due to his "lack of knowledge" in his area of supposed expertise. Furthermore, I believe he lied to me about not knowing the correct protocol on cancelling policies, and claims that my situation is out of his hands. He referred me to the life insurance department which in turn they explained to me that I STILL have an active policy. There is a possibility that I may not receive my refund due to his negligence. DO NOT TRUST GUY GARDNER OR DEBBIE GARDNER! It's hard to fathom that someone who has been in this business for so long had no clue on filling out a form to cancel a policy!"